Terms & Conditions

Scope of Application

These Terms and Conditions exclusively govern the legal relationship between the user of the website www.worlddutyfree.ca (User) and WDFG Vancouver Limited Partnership (WDFG Vancouver). WDFG Vancouver may at any time modify any relevant terms and conditions, policies and procedures, without prior notice.


Prices or offers are subject to change without prior notice.


The range and style of the merchandise, as well as free gifts with purchase, are subject to change without prior notice. Products, offers and free gift with purchases are limited while supplies last.

Illustrations do not necessarily show the actual size of the items.

WDFG Vancouver reserves the right from time to time, without liability or prior notice, to withdraw or cease to make available any or all Products from our specials, or to change its specifications of any Product.

Alcoholic beverages and tobacco will not be sold to International passengers under the age of 19.

Alcoholic beverages and tobacco will not be sold to US passengers under the age of 21.

Refunds or Exchanges

Please keep your receipt; claims, exchanges and refunds can only be made within a maximum period of 2 months from the date shown on the purchasing receipt.

Terms and Conditions

The article must be fit for sale in its original packaging, without any evidence of damage or use. It must contain the instruction manuals and guarantee certificates (if applicable).

Any returns showing signs of wear or those that have been engraved, altered, resized or damaged will not be accepted for refund or exchange.

Customers will be responsible for all shipping and handling charges.
Contact the manufacturer directly for defective items covered under warranty.

The following items will not be accepted for returns or exchanges:

  • Undergarments and swimwear
  • Articles whose expiration date has been passed, unless the date on the receipt is posterior to the expiration date of the product.
  • All items sold at sale prices are final sale and not subject to refund or exchange.

Customer Service Department
Toll Free Number: 1-877-253-3272
Email: cc.vancouver@wdfg.com

All handling and bank charges incurred with the refund should be covered by the customer.

Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Province of British Columbia.


WDFG Vancouver is the owner of www.worlddutyfree.ca. The information on this website is made available to the best of our knowledge and belief. The prices quoted are retail prices, subject to price changes and errors. The information is, to our best knowledge and belief, accurate and up-to-date. However, we do not give a warranty that the information on this website is accurate or complete or that any of the products will meet the requirements.

We exclude any and all product liability to the extent permitted by law. The suppliers/manufacturers remain liable for the products as set out in their respective terms and conditions.

In no event shall WDFG Vancouver be liable to the User or any third party for any indirect, special, consequential, exemplary or punitive loss or damage for any breach of these Conditions, including but not limited to loss of profits, loss of business or goodwill, loss of use, or any claim by any third party, even if WDFG Vancouver has been advised of the possibility of such loss or damage.

The total liability of WDFG Vancouver to the User for any and all claims whether by the User or by any other person and howsoever arising in connection with or arising out of the sale, supply, delivery possession, replacement or use of a Product or resulting from the breach of the Contract and/or these Conditions by WDFG Vancouver shall not in any event exceed the price of the Product giving rise to such claims.

WDFG Vancouver shall not be responsible for any disclaims for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system.